Returns & Exchanges

At Dubby, we want you to be completely satisfied with your snacks and pantry staples. If you are not happy with your purchase, we offer a 30-day return window for unopened and non-perishable items.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, in their original packaging, and within the 30-day window from the date of delivery.

• 2.
  Submit a Request

  Email our support team with your order number and photos of the items you wish to return to receive a Return Authorization.

• 3.
  Pack and Ship

  Securely package your items to prevent damage during transit and use the prepaid shipping label provided by our team.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.