Frequently Asked Questions

Everything you need to know about our premium food products.

How do you ensure the freshness of your products?

We use temperature-controlled packaging and partner with rapid logistics providers to ensure every item arrives at your doorstep as fresh as the day it was packed.

Where do you ship to?

Currently, Dubby ships nationwide. Most orders are processed within 24 hours and delivered within 2-3 business days depending on your location.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.

Are your products organic and sustainably sourced?

We prioritize partnerships with local farmers and suppliers who follow organic practices and sustainable harvesting methods to bring you the highest quality ingredients.

Do you offer subscription options?

Yes! You can choose to subscribe to your favorite products and save 10% on every order. You can pause, skip, or cancel your subscription at any time through your account dashboard.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.